Member Engagement Dashboard

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All locations 291
Wynnum 180
Capalaba 111
Contacted today: 0 Still to contact: 0
Export as Excel: Exports Do First + Schedule members as .xlsx · name, phone, email, quadrant, visits, membership + outreach scripts Coach report: Copies Monday brief to clipboard · paste into coaches chat
Free member under cap WoW-elevated Bars = W-4 to now · purple line = cap

Priority Matrix

— members
DO FIRST
At Risk + low visits, or gone after being active, or under 3/wk with sharp drop. Contact today.
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SCHEDULE
At Risk but attending, or 2-week WoW decline, or under 3/wk and declining. Re-engage this week.
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MONITOR CLOSELY
Not flagged but under 3/wk, low visits, or Q4 member with sudden dip. Early warning.
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MAINTAIN
3+ visits/wk, not flagged, no WoW alarm. Celebrate and retain.
—

New Member Tracker · 12wk · 3x/wk

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— on track — watch — concern
3x/week target · 36 visits over 12 weeks · dashed dots = milestones · click for detail

Membership Holds

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— overdue — this week — upcoming
Overdue holds need immediate contact. Returning members get a welcome-back message.

Expiring Memberships

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— at risk 0 — challenges ending
No auto-renew set. Members below have memberships expiring without renewal — reach out before the expiry date to retain them.

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Member Engagement Dashboard

How to read the board and understand the quadrant system

📐 The Four Quadrants

Every member sits in one quadrant based on their attendance over the last 30 days. Quadrant placement updates automatically each week when the dashboard is refreshed.

🔴 DO FIRST — Contact today

Members who have gone missing after being active, flagged At Risk by Wodify, or shown two consecutive weeks of zero attendance. Fraser handles these personally — call or SMS same day.

🟠 SCHEDULE — Re-engage this week

Members averaging fewer than 8 sessions in the last 30 days, or showing a declining pattern over 2–3 consecutive weeks. Fraser schedules a direct conversation.

🟡 MONITOR CLOSELY — Early warning

Members averaging 8–11 sessions in 30 days. Not in crisis but not thriving. A warm floor conversation from their coach can stop a slide before it becomes a problem. These are assigned to coaches via the Coach Outreach Board.

🟢 MAINTAIN — Keep the fire burning

Members averaging 12+ sessions in 30 days. Consistent and engaged. Coaches celebrate milestones, check in on goals, and look for referral opportunities.

📊 How to Read the Data

Weekly windows (Mon–Sun)
  • Last week (v7) — sessions Mon–Sun of the most recently completed week
  • Week before (v714) — the week prior to that
  • 30d — total sessions in the last 30 days (the primary threshold)
  • WoW — week-on-week change (e.g. +2 or −3)
  • Str — consecutive weekly attendance streak
WoW elevation rules
  • Gone last week after 2+ visits the week before → Do First
  • Two consecutive weekly drops while still attending → Schedule
  • Maintain member with a sharp drop last week → Monitor
Filters and views
  • Location tabs — filter the whole board to Wynnum or Capalaba
  • Cards / List toggle — switch each quadrant between chip view and a sortable table
  • ↓ Export button — download any quadrant as an Excel file with outreach scripts
  • Needs action filter — hide already-contacted members to focus on outstanding outreach
  • Mark as contacted — tick a member after speaking with them; syncs across devices

📅 Weekly Update Schedule

  • Sunday evening — dashboard updated with the previous Mon–Sun week's data
  • Monday morning — review Do First and Schedule; assign Monitor/Maintain to coaches
  • Monday reset — contacted ticks clear automatically at the start of each new week